Secure Mission Infrastructure
Lead cloud, network, endpoint, identity, monitoring, and ITSM operations for compliance-driven government environments.
AWS GovCloudVPNEndpointMonitoring
Federal Cloud • Cybersecurity • AIOps • Service Delivery
Federal Cloud, Cybersecurity & IT Operations Executive
I lead secure, high-availability technology programs across AWS GovCloud, ServiceNow, Splunk, NOC/SOC, ATO, AIOps, and nationwide mission operations for federal and enterprise environments.
AWS GovCloudServiceNowSplunkATONOC/SOCFedRAMP / FISMA
Mission Impact at Scale
Executive-level outcomes across national programs, federal operations, secure infrastructure, and high-volume service delivery.
99.999%Uptime delivered for a major government website
$5MAnnual infrastructure budget managed
500+TSA PreCheck enrollment sites supported
60M+ServiceNow REST API calls supported
20K+Help desk tickets managed annually
800KPersonnel fingerprinted during national surge operations
1,400Nationwide locations supported
25KUsers supported across federal NOSC operations
Executive Value Proposition
I bridge technology, operations, security, and people to deliver resilient mission platforms that reduce risk and improve performance.
Operational Transformation
Build NOC/SOC, help desk, contact center, and escalation models that sustain national-scale service delivery.
NOC/SOCITSMSLAMajor Incident
AIOps & Automation
Use ServiceNow workflows, AWS Bedrock, Amazon Connect, Splunk AI dashboards, and API integration to improve visibility and workforce coordination.
AIOpsSplunkAmazon ConnectAPIs
Featured Federal & Enterprise Programs
Representative programs showing leadership across federal web services, rapid deployment, national support operations, and cybersecurity.
DHS / TSA PreCheck Website
Director, Enterprise Cloud Infrastructure, Cybersecurity & ServiceNow Operations
Directed infrastructure, NOC/SOC, ServiceNow, cloud, cybersecurity, and field support for a major TSA PreCheck platform and nationwide enrollment footprint.
- Supported 500+ field enrollment sites and 2,000+ cleared staff.
- Managed AWS GovCloud, ServiceNow, Splunk, cybersecurity, and network operations.
- Supported FISMA High / FedRAMP-aligned infrastructure and ATO activities.
2020 Decennial Census Fingerprinting Program
Director, Nationwide IT Operations & Service Delivery
Managed nationwide NOC, SOC, help desk, contact center, workflow, and operational reporting during high-volume federal mobilization.
- Supported 800,000 personnel across 1,400 locations.
- Handled surge operations up to 30,000 calls per day.
- Integrated Amazon Connect and Twilio into ServiceNow workflows.
HHS ORR / DHS ICE Operations
Senior Manager, Rapid Deployment Cloud Infrastructure & Secure IT Operations
Led IT operations for rapid federal facility standups supporting service desk, endpoint provisioning, networking, cloud support, and secure operations.
- Delivered full IT operations within 30 days.
- Supported 2,000+ staff and residents with 30+ IT personnel.
- Implemented AWS, ServiceNow, Meraki, Aruba, Cisco ISE, Grafana, Ansible, and Terraform capabilities.
HHS / Indian Health Services NOSC
Program Manager, Federal Network Operations & Cybersecurity
Directed NOSC operations supporting national WAN, cloud services, cybersecurity operations, telecom, and local support teams across a nationwide healthcare environment.
- Supported 400+ facilities, 25,000 users, and 20,000+ tickets per year.
- Modernized Cisco networking, telecom, VPN, AWS, and ServiceNow support functions.
- Led WAN/LAN, VPN, firewall, load balancer, monitoring, and escalation operations.
Expertise & Core Competencies
Capability areas aligned to executive recruiting, federal program delivery, and AI-assisted hiring search terms.
Federal IT Leadership
AWS GovCloud
ServiceNow ITSM / CMDB
NOC / SOC Operations
Cybersecurity & Compliance
ATO Readiness
FISMA / FedRAMP
Splunk Observability
AIOps / ML Workflows
DevSecOps / CI/CD
Network Engineering
SLA Governance
Clearance, Certifications & Education
Credentials that support federal leadership, cybersecurity, infrastructure, service delivery, and program execution.
Clearance & Certifications
- Active DoD Top Secret Clearance
- DHS EOD Public Trust
- CCIE Routing & Switching #5223
- PMP, CISSP, ITIL v4, Certified ScrumMaster
Education & Training Areas
- M.S., Information Technology Management — Western Governors University
- B.A., Management Information Systems — University of South Carolina
- Cisco, Microsoft, ServiceNow / ITSM, STIG, NIST, ATO, and FISMA training
Résumé Downloads
Let’s Build What’s Next
Open to senior leadership opportunities where federal mission operations, secure cloud infrastructure, ServiceNow, cybersecurity, ATO, and AI-enabled operations need executive-level ownership.
jd@doggette.com
702-371-2347
jonathan.doggette.com
LinkedIn Profile
Las Vegas, Nevada • Open to relocation / remote leadership